Scheffler’s (Canada)
Name / Position
“With cleverQ, we have a much clearer process at our fresh counters. We always know who’s next, and our customers understand exactly how the system works, which makes the whole experience smoother for everyone.”
Implementation and Collaboration
At different counters, a PartnerTech Cleo R kiosk terminal is installed directly at the point of service, allowing customers to create a ticket quickly and without staff assistance. Customers can choose between a printed or digital ticket. Digital tickets give them the flexibility to move freely within the store instead of waiting at the counter. Queue updates are shown on display screens and mobile devices, ensuring transparency, while employees control the service flow and decide when to call the next customer.
About Scheffler’s
Scheffler’s is a grocery retailer in Canada focused on delivering high-quality fresh food service. Especially at deli and specialty counters, managing waiting times efficiently is essential. A digital queuing system helps create a clear and fair process, reduces uncertainty for customers, and supports staff in handling peak times more effectively.
better customer experience
happier employees
optimized store operations
increased revenue potential
Summary
The implementation at Scheffler’s demonstrates how digital queue management supports modern retail environments by improving customer flow, reducing wait-related frustration, and enabling smoother operations at fresh food counters.