Greco’s (Canada)
Name / Position
“cleverQ has made it much easier for us to handle busy periods at the counter. Customers don’t have to stand in line anymore, and we can focus more on service instead of organizing the queue.”
Implementation and Collaboration
At different counters, a PartnerTech Cleo R kiosk terminal is installed directly at the point of service, allowing customers to create a ticket quickly and without staff assistance. Customers can choose between a printed or digital ticket. Digital tickets give them the flexibility to move freely within the store instead of waiting at the counter. Queue updates are shown on display screens and mobile devices, ensuring transparency, while employees control the service flow and decide when to call the next customer.
About Greco’s
Greco’s is a grocery retailer in Canada with a strong focus on fresh food service. Managing customer flow at busy counters is a key part of daily operations, especially during peak times. A structured and flexible queuing process helps reduce congestion, improve the overall shopping experience, and ensure that customers can continue browsing while waiting. Learn more on Greco’s Website: www.concordfoodcentre.com
better customer experience
happier employees
optimized store operations
increased revenue potential
Summary
The implementations at Greco’s and Scheffler’s demonstrate how grocery retailers can modernize fresh food counters by replacing manual queues with a fully digital system.