Appointment Booking System for efficient service operations
cleverQ provides a powerful appointment booking system that simplifies scheduling for customers and staff. With fast online booking, automated confirmations and smart resource management, cleverQ ensures that your service process starts smoothly long before the visitor arrives. Customers can book appointments anytime and from any device, while your team benefits from predictable workflows and reduced administrative load.
Appointment Booking
Your customized Web Appointment Page
- We create your personalized online appointment page for quick and easy booking
- Customers, citizens or patients can schedule appointments directly through the page
- Available time slots are managed in the cleverQ administration dashboard with just a few clicks
- Add important details such as required documents or preparation notes to ensure visitors arrive well informed
Appointment Booking via the free cleverQ Digital Wallet
- The cleverQ appointment booking system allows customers and citizens to book appointments directly through the free cleverQ Digital Wallet
- Users no longer need printed confirmations, since all appointment details are stored digitally in the wallet
- Visitors receive automatic updates and call ups through the Digital Wallet, ensuring a smooth and organized service experience
Appointment Booking via Self Service Kiosk Systems
- Visitors can book appointments directly on self service kiosks without staff assistance
- Ideal for walk ins who need to schedule the next available appointment on site
- Simple data entry ensures quick and user friendly appointment creation
- Appointments booked at the kiosk are synchronized instantly with the cleverQ platform
- Provides clear instructions and guidance to ensure an easy user experience
Conventional Appointment Booking by phone
- Staff can create appointments by phone for customers or citizens who cannot or prefer not to book online
- Once entered, the appointment is automatically added to the system and managed centrally through the cleverQ platform
- All appointments, regardless of how they were created, follow the same digital workflow for a consistent service process
Appointment verification on site
Confirmation Email
- After booking, customers, citizens or patients receive a confirmation email containing all relevant appointment details
- The email includes a reservation code, also provided as a QR code for easy on site verification
- For phone bookings, staff can provide the reservation code verbally as an alternative to the confirmation email
Appointment verfication via Self Service Kiosk Systems
Self service kiosk systems allow visitors to quickly verify their appointments on site without staff assistance. Using QR codes, reservation codes or digital wallet entries, customers can check in within seconds and proceed directly to the correct service area. Verified appointments are automatically added to the digital queue with the appropriate priority, ensuring a smooth continuation of the customer journey and precise routing through the service process.
Staff assisted appointment verification
- Customers, citizens or patients provide their reservation code or show the QR code they received
- Staff verify and authorize the appointment directly at the reception desk
- Once authorized, the appointment is converted into a digital ticket, added to the queue and may also be printed on site if needed
- The ticket appears on waiting area displays or directly on the customer’s phone, ensuring that customers, citizens or patients know exactly when they will be called
24/7 Availability
Customers, citizens and patients can book appointments anytime, without relying on office hours.
Reduced Administrative Work
Fewer calls, fewer manual entries and less coordination effort for staff.
Fewer No Shows
Automatic confirmations and reminders increase reliability and attendance.
Better Capacity Planning
Clear visibility of booked slots helps teams allocate resources efficiently.
Improved User Experience
Fast, convenient online booking eliminates waiting and makes scheduling simple.
Scalable for Any Organization
Works for small offices, large institutions and multiple service areas.
Why organizations choose our Appointment Booking System
Calendar and CRM integration
cleverQ integrates seamlessly with existing CRM and calendar systems such as Microsoft Outlook. Appointments created through cleverQ are automatically synced to your calendars, ensuring your staff always have an up to date overview of upcoming bookings. This reduces manual effort, prevents double bookings and keeps all scheduling data aligned across your organization.
Government
Retail
Energy
Hospitals
Restaurants
Finance
Events
Serving Industries That Serve People
Our trained staff will be happy to answer any questions you may have about our products and services. Our sales team will be happy to provide you with non-binding offers for our portfolio. Simply get in touch with us.