Greco’s & Scheffler’s (Canada)
Modernizing fresh food counters with digital queue management
Name / Position
“cleverQ has helped us bring more structure and transparency to our service counters. Our customers benefit from a more flexible customer flow, while our teams can manage the process more efficiently in everyday operations.”
Implementation and Collaboration
At each counter, a PartnerTech Cleo-R kiosk terminal was installed directly at the point of service. Customers can easily create a ticket by selecting their service on the screen, without requiring staff assistance.
They can choose between a printed or digital ticket. While printed tickets follow the traditional waiting process, digital tickets allow customers to move freely within the store and use their waiting time more efficiently.
Queue updates are visible on display screens and mobile devices, ensuring transparency and flexibility. Customers are called via visual and audio signals, while employees remain in full control of the service flow and decide when to call the next customer.
About APC Bank Curaçao
APC Bank Curaçao operates in a multilingual environment with a diverse customer base and a wide range of financial services. The bank places strong emphasis on providing accessible, transparent, and customer-focused service experiences within its branches.
In this context, creating clarity in the waiting process and ensuring efficient handling of different service requests are key elements of daily operations.
better customer experience
happier employees
optimized store operations
increased revenue potential
Summary
The implementations at Greco’s and Scheffler’s demonstrate how grocery retailers can modernize fresh food counters by replacing manual queues with a fully digital system.